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FAQ'S

Order Status & Shipping

You can sign in to your account to view order history, tracking information, and information about past orders at SleepLikeBoots.com 24 hours a day.

Once an order is submitted on SleepLikeBoots.com, it cannot be changed or canceled. In the event that we have to cancel your order because merchandise you have selected is out of stock, will contact you with a follow-up email.

SleepLikeBoots.com only has in-stock items available for purchase online. The fulfillment process for most orders of in-stock items begins as soon as your online purchase is completed. These items will be shipped once your payment is approved, the item is located, and the shipping address is verified.

After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Due to COVID-19, orders are taking a little longer to process and some packages may be delayed. Please know that our teams are working as quickly–and safely–as possible to fulfill orders.

Orders over $100 will receive free Standard Shipping placed online at sleeplikeboots.com for U.S. Standard Shipping.  No promo code required to redeem free shipping, just select Standard Shipping during checkout. Offer is subject to change without notice.

Next business day orders need to be made by 2:00pm PST. Orders made Friday after 2:00 pm PST will be processed the following Monday.

SleepLikeBoots does not ship internationally at this time.

Payment Information

The following credit cards are accepted at SleepLikeBoots.com:
Visa, MasterCard, Discover, American Express & SleepLikeBoots Gift Cards

SleepLikeBoots.com does not accept:
Cash, Personal Checks, Traveler’s Checks, CODs, Visa Gift Cards, MasterCard Gift Cards or American Express Gift Cards

Important information about payment:
For your protection, your billing name and address must match the credit card used for payment. We reserve the right to deny any order that does not match this criteria.We are only able to accept credit cards drawn from a United States bank.

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total.

Please note: The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors. The actual amount of tax payable in connection with your order will appear in your order confirmation email.

Currently, we charge sales tax for the following states: Arkansas, California, New York, and Ohio.

When we have special offers that can be applied to your order, we provide promotional codes in our marketing emails, visible on our website, or or through an authorized affiliate website. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Shopping Bag page and hit the "proceed to checkout" button. The value of the promotion will be applied to your order at checkout and will not appear on a line-item basis.

Returns & Exchanges

Our no hassle returns policy makes getting the right size a breeze. Unused merchandise is eligible for a full refund within 30 days from receipt of order. To initiate your return, please contact our customer service team atreturns@sleeplikeboots.com or by phone at 1-844-752-6687.

Please be sure to have your order information available when you call so we can process your return.

SleepLikeBoots reserves the right to approve all returns, and has the right to refuse a refund request if it does not comply with our policy requirements.

If your product is defective, please our customer service team at returns@sleeplikeboots.com or by phone at 1-844-752-6687.

Please refer to our full refund policy.

SleepLikeBoots does not refund shipping charges.